What effective/appropriate communication was demonstrated?
What ineffective/inappropriate communication was demonstrated?
Both men in the video are saying the same thing, but they still are not understanding each other. Why?
LISTENING
Listening is a very important part of communication. Good listeners try to understand the meaning of the speaker's words. They also know that the speaker's message is not just in the spoken words. They know that other parts of the message are things like the tone of voice, the expression on the speaker's face, and the speaker's body language. Good listeners are patient listeners. They don't jump ahead and they give the speaker time. They concentrate on listening not on thinking about what the speaker is going to say next or what they are going to say when the speaker is through. Good listeners look at the person who is talking. |
Good listeners know that the speaker's feelings matter. They show an interest in what the speaker is saying. They put aside their own opinions for the time being. They realize that they can't pay attention to someone else when they are thinking about themselves.
When they respond, good listeners look for areas of agreement and not weak spots (the opposite of a debater).
When they respond, good listeners do not interrupt. When they ask questions, their purpose is to get more information, not set a trap for the speaker .
When they respond, good listeners clear up misunderstandings before beginning their own talk.
When they respond, good listeners look for areas of agreement and not weak spots (the opposite of a debater).
When they respond, good listeners do not interrupt. When they ask questions, their purpose is to get more information, not set a trap for the speaker .
When they respond, good listeners clear up misunderstandings before beginning their own talk.
HOW TO MAKE SURE YOU SEND A CLEAR MESSAGE
1. Ask to be listened to: "I'd like to talk to you" or "There's something I want to say." 2. Look directly at the listener. 3. Speak in a clear voice. 4. Be as specific as you can with your words. (It helps to think of what you'll say before you say it.) 5. Give a clear message: - Describe the situation - State how you feel - Describe what you want from the other person 6. Ask the listener if he or she understood what you said. 7. Thank the listener. |
PRACTICE MAKES PERFECT
DateUsing the listening and communication skills listed above, make up a skit to perform in front of the class using the following scenario:
You want to ask someone out. You only see this person at lunchtime when they are sitting with their friends. (Texting or email are not appropriate forms of communication for this activity. Please use verbal, face-to-face communication.) |
Handling GossipUsing the listening and communication skills listed above, make up a skit to perform in front of the class using the following scenario:
You think your friend is saying mean things behind your back to other people. (Texting or email are not appropriate forms of communication for this activity. Please use verbal, face-to-face communication.) |
Test RetakeUsing the listening and communication skills listed above, make up a skit to perform in front of the class using the following scenario:
You want to talk to your teacher about retaking a test you bombed. (Texting or email are not appropriate forms of communication for this activity. Please use verbal, face-to-face communication.) |
* Lesson Credits: Elaine Haskins, Homewood High School, 2014